Barang Barang service sucks
I trawl the local forum pages every morning and one such morning on September 12, I came across this gem. Having faced the poor service of Barang Barang before, I empathise with this person who posted this in the Straits Times Forum section. Here it is below, from the Straits Times Forum
Shoddy service over a table reserved during the Great Singapore Sale
DURING the Great Singapore Sale in mid-July, I was interested in a table I saw at Barang Barang, Marina Square, so I called to check if it was in stock.
It was not, but the salesperson took my name and phone number, told me that I could reserve it over the phone and they would call me when the stock arrives in late July.
By early August, there was still no call, so I called again, only to be told that July's shipment was insufficient to serve all customers on the waiting list. I was told to wait for the September shipment.
A few days later, I went to the store to confirm that my reservation had indeed been registered. Another salesperson assured me that it was, and I would still be entitled to the sale price even though the shipment would arrive only after the sale period.
As there was still no call by Sept 8, I went straight to the shop, only to find out that both salespeople who had previously attended to me had resigned and that the computer had no record of my reservation.
What's more, the new salesperson said it is company policy that reservations without pre-payment will not be honoured and that the salespeople who had attended to me must have misinformed me.
Upset at the inconsistent information and service, I requested to speak to the manager to sort things out, but was curtly told that the manager was 'off' and that he would not speak to me.
I was taken aback by this response, but when my repeated attempts to see the manager failed, I left extremely disappointed. As a reputable, service-oriented company, is this kind of service acceptable by Barang Barang management?
Chew Kuok Hsin
So Mr Chew, do what I did. Find the name and address of the Barang Barang owner and write him, telling him about the poor service. It is not that difficult to find him. That will get these assholes to give proper service next time.
Shoddy service over a table reserved during the Great Singapore Sale
DURING the Great Singapore Sale in mid-July, I was interested in a table I saw at Barang Barang, Marina Square, so I called to check if it was in stock.
It was not, but the salesperson took my name and phone number, told me that I could reserve it over the phone and they would call me when the stock arrives in late July.
By early August, there was still no call, so I called again, only to be told that July's shipment was insufficient to serve all customers on the waiting list. I was told to wait for the September shipment.
A few days later, I went to the store to confirm that my reservation had indeed been registered. Another salesperson assured me that it was, and I would still be entitled to the sale price even though the shipment would arrive only after the sale period.
As there was still no call by Sept 8, I went straight to the shop, only to find out that both salespeople who had previously attended to me had resigned and that the computer had no record of my reservation.
What's more, the new salesperson said it is company policy that reservations without pre-payment will not be honoured and that the salespeople who had attended to me must have misinformed me.
Upset at the inconsistent information and service, I requested to speak to the manager to sort things out, but was curtly told that the manager was 'off' and that he would not speak to me.
I was taken aback by this response, but when my repeated attempts to see the manager failed, I left extremely disappointed. As a reputable, service-oriented company, is this kind of service acceptable by Barang Barang management?
Chew Kuok Hsin
So Mr Chew, do what I did. Find the name and address of the Barang Barang owner and write him, telling him about the poor service. It is not that difficult to find him. That will get these assholes to give proper service next time.
posted by localvocal | 08:25
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